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Patient Rights & Responsibilities


(Partial list as provided by statute, MCLA 333.20201;  MSA 14.15(20201)

  • A patient or resident shall not be denied appropriate care on the basis of race, religion, national origin, sex, age, handicap, marital status, sexual preference, or source of payment.
  • An individual may obtain or inspect his/her medical records and a third party shall not be given a copy without authorization of the patient except as required by law and third-party contract.
  • A patient or resident is entitled to privacy, to the extent feasible, in treatment and caring for personal needs with consideration, respect, and full recognition of his/her dignity and individuality.
  • A patient or resident is entitled to adequate and appropriate care and to receive information about his/her medical condition unless medically contraindicated by the physician in the medical record.
  • A patient or resident is entitled to receive and examine an explanation of his/her bill. Also, he/she is entitled to know who is responsible for his/her care.
  • A patient or resident is entitled to associate and have private communication with his/her physician, attorney or any other person, and to receive personal mail unopened, unless medically contraindicated. A patient’s or resident’s civil and religious liberties shall not be infringed upon and the facility shall encourage and assist in the exercise of these rights.
  • A patient or resident is entitled to be free from MENTAL and PHYSICAL ABUSE and from physical and chemical restraints, except those necessitated by an emergency to protect the patient and/or others.
  • A patient or resident is entitled to retain and use personal clothing and possessions as space permits. At the request of a patient, a nursing home shall provide for safekeeping of personal property, funds and other property, except that a nursing home shall not be required to provide for the safekeeping of property that would impose an unreasonable burden on the nursing home.
  • Each patient shall be provided with meals that meet the recommended dietary allowances for the patient’s age and sex and may be modified according to special dietary needs.
  • A health care facility, its owner, administrator, employee or representative shall not discharge, harass, retaliate or discriminate against a patient because a patient has exercised rights protected by law.
  • A patient or resident is entitled to adequate and appropriate pain and symptom management as a basic and essential element of his or her medical treatment.

Attorney General 24-Hour Health Care Fraud Hotline:

                 1-800-24-ABUSE / 1-800-242-2873

Michigan Department of Licensing and Regulatory Affairs (LARA)

                  Bureau of Community and Health Systems 611 W. Ottawa Street, P. O. Box 30664, Lansing, MI 48909

Department of Community Health Complaint Hotline:


Each person receiving service in an ambulatory care facility shall have the following rights:

  • You may expect to be treated courteously, and you may ask questions and receive answers about your care.
  • You should know what treatment and procedures your doctor is recommending. If you don’t understand them, you should ask questions. You may refuse care or treatment to the extent permitted by law. However, if you refuse care or treatment or do not follow instructions, you are responsible for the result.
  • You should be fully informed about a procedure or treatment and the expected outcomes before it is performed. (CMS)
  • You may ask the names of the people caring for you and their role in your treatment.
  • You may ask other doctors, including specialists, for their opinion on your care if you pay the cost involved.
  • In most circumstances you may look at or, for a fee, obtain copies of your medical record.
  • You may expect privacy and safe surroundings while you are in the Medical Center.
  • You may expect that communications and records about your care will be treated confidentially.
  • You may talk privately with anyone you wish, but you do not have to talk to anyone who is not directly involved in your care.
  • You may take part in religious or social activities unless your doctor thinks it would interfere with your care.
  • You should not be unreasonably treated, either mentally or physically.
  • You may raise questions if you are dissatisfied with any aspect of your care. If you don’t understand English, you may ask for an interpreter. The facility will do its best to respond to your request.
  • You should be informed when students or persons from outside the Medical Center are involved in your care, and you do not have to take part in any research or experimental project.
  • You may expect that someone will explain why you are moving and any other choices available to you if you have to be transferred to another health care facility.
  • You should be informed what to do to continue your care to help you recover after you leave the surgery center. If you do not understand what you are to do, ask your doctor.
  • You may look at or receive a copy of your bill no matter who pays for your care, unless otherwise provided by law. You may ask about financial help available through the surgery center. You should be informed when you are no longer eligible for insurance or when payments of your bill by others will end.
  • You should not be discriminated against in your care on the basis of your race, religion, color, national origin, sex, age, handicap, marital status, sexual preference or source of payment.
  • You have the right to exercise you rights without being subject to discrimination or reprisal.(CMS)
  • You may wear appropriate personal clothing and religious items, as long as they do not interfere with your care or your personal safety.
  • You have the right to voice grievances regarding treatment that is (or fails to be) furnished. (CMS)

Grievance Mechanism

The Surgery Center administrative staff is available to help with any concerns or suggestions you may have regarding your stay. Complaints will be investigated and a response provided under the provisions of the facility grievance mechanism. Please contact:


If a grievance or complaint is not solved to the patient’s or family’s satisfaction, the grievance may be filed in writing with the Department of Health. Contact:

Facility Complaints:

Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Systems
Complaint Intake
PO Box 30664
Lansing MI 48909
Phone (800) 882-6006

Licensed Health Professional Complaints:

Michigan Department of Licensing and Regulatory Affairs
Bureau of Health Care Services
Complaint and Allegation Division
PO Box 30670
Lansing MI 48909
Phone (517) 373-9196

Any concerns regarding patient care may also be reported to the accrediting body.


The Joint Commission Office of Quality Monitoring

One Renaissance Boulevard

Oakbrook Terrace, Illinois  60181

(800) 994-6610

You may also contact the Centers for Medicare and Medicaid (CMS).


CMS Ombudsman or 1800-633-2273